FAQs

Welcome to MusicNuts! Bookstore!
MusicNuts! Online Music Bookstore is one of the lowest rate bookstores carrying vast collections of music books, ranging from the educational to the latest pop/rock music titles in Singapore.

1.         How to become a registered member?
It is as easy as 123, just click on ‘Login or Register’ to register. There is no cost whatsoever. All registered members will be regarded as part of The MusicNuts! family and will be referred to as Nuttie.
Quick! Join us today!

2.         Is my credit card information secured?
Of course your information is secured with us. Your credit card information will be protected with a secure SSL certificate, which means The MusicNuts! will not be keeping the record of your credit card details.

3.         How to search for the books I want?
You can search them by categories. Our books are categorised by Instruments, Genres and Publishers.
Or, you can search by the Book Title or ISBN in the ‘Search’ box on the left column of the home page, on top of “categories”.
If you’re still unsure or unable to find the book you want, leave us a message, we are happy to help.

4.         Does your website have the books that I need?
We are growing and we definitely need your help telling us how we can provide the best service to you. Please tell us the books you’re looking for, we will try our best to get it for you.
As time passes, we will be carrying a wider range of books. It has always been our aim to enrich the variety of the books we carry.

5.         How do I know which book is suitable for me?
We know it is very hard to judge a book by its cover, that’s why we include some images; a few pages (the preview pages of the book) so you can ‘literally’ flip through and get an idea about the book.
All books in our website were presented as such, unless specifically prevented by the publishers. Simply click on the book, and flip through the pages. Click on the image to enlarge if you like. There is a short description below along with the number of pages of the books.
If you are still in a pickle, fret not. We are always here to help. Give us the details, we will take over.
For example,
‘Hi there, my daughter is 7 years old and she is currently using book A and B, she has got book C as a supplement, book D as a homework book. I noticed that she is quite good in her rhythm, and she can play well. However she is quite slow in notes reading. Which book can help in notes reading?’
As usual, we will get back to you within 3 days.

6.         Is there any discount for registered members (Nutties), teachers or music schools?
We offered a 10% life-long discount for Nutties (registered members of The MusicNuts!) who spent over S$100 in a single receipt with The MusicNuts!.
There will be a 15% life-long discount for Nutties who spent over S$150 with The MusicNuts!.
Let’s not end there. When you purchase promotional books, say the ‘Star Series of the Month’, you will get an additional 5% discount on top of your Nutties discount.
Do check out our promotions page!
For schools/organisation who wants to make an enquiry, please contact us through our email.

7.         Any delivery charges?
Delivery is free if your order is S$100 and above. For orders that are below S$100, a delivery charge of S$8 will be levied in your final bill.
If you change your mind, you can opt for the book to be posted at S$1.50, postage fee is free if your order is S$50 and above.
Having said that, we do provide self-collection, pick up, and postage options as alternatives.
For more information, see “Delivery Information” on the top right banner.

8.         How long will we get our books?
Usually you will get your books within 5 days, if not we will call you and inform you when there’s a delay.

9.         Are you sending them to my doorstep at the time of my convenience?
After checkout, on the ‘Payment’ page, there is an ‘Add Comments About Your Order’ text box. You can put down your preferred timing there and we will try our best to comply. Be sure to leave your phone number with us, we will contact you when the books are delivered.

10.       How long will the stock be ready if I pre-order your books?
For pre-ordered books, we would need to place the order directly to the publisher. They are usually abroad and the books if in stock will be shipped from around the world. We estimated around 2 to 10 weeks-time. You will be notified by email when the book is available for purchase.

11.       Is there any “Return Policy” should I ordered the wrong book? (e.g. you wanted to order a Level 3 book but ordered a Level 4 book instead)
Don’t worry, if you ordered the wrong book, we will make arrangements to exchange the book. The price difference will need to be paid of course.
The returned book must be in mint condition.

12.       I am not staying in Singapore, can I make an order?
Ops, we are so sorry but currently we only deliver books to Singapore, island wide.
However you can still contact us if you are staying in Johor Bahru (Malaysia) to see if we can work something out. Otherwise you may get in touch with us when you’re travelling to Singapore.

13.       Can I speak to you instead of email?
Sure you can, but we don’t have a fixed working hour. You can reach us at (+65) 8678 6999.
Otherwise you can email us at support_musicnuts@outlook.com.
You can also leave your message and contact number in the form in ‘Contact Us’ page. Just a simple message and we will contact you as soon as possible, within 3 days.
And we will be there for you.

Sincerely
The Nuttie Team
MusicNuts! Online Music Bookstore (Singapore)

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